Known Issues on the HTC

This page documents some common and known issues encountered on the HTC system. While this page can be beneficial in troubleshooting, it does not contain a comprehensive list of errors.

General

Cause:

This is a complicated bug that can strike randomly. We're working on a fix.

Solution:

To work around this issue, run the following command on the access point before resubmitting the job.

echo | condor_store_cred add-oauth -s scitokens -i -

Cause:

The instructions for communicating with the processor does not match between software and hardware.

Solution:

In the submit file, try adding one of the following to your requirements line:

requirements = (has_avx || has_avx2)
requirements = has_avx2
requirements = (Microarch > x86-64-v3)

Then resubmit and check if this resolves the issue.

Containers

Example error message:

Couldn't create temporary file /tmp/apt.conf.9vQdLs for passing config to apt-key

Cause:

The container needs global read/write permissions in order to update or install packages using the apt command.

Solution:

Add chmod 777 /tmp to the front of your %post block. See the example below:

Bootstrap: docker
From: ubuntu:22.04

%post
    chmod 777 /tmp
    apt-get update -y

We also recommend using the -y option to prevent installation from hanging due to interactive prompts.

Cause:

The Docker container is likely built on an Apple computer using an ARM processor, which is incompatible with Linux machines.

Solution:

To resolve this, when building your Docker container, use the command:

docker build --platform linux/amd64 .

Cause:

Interactive Apptainer jobs are incompatible with CentOS7 machines.

Solution:

To your submit file, add the following line and resubmit:

requirements = (OpSysMajorVer > 7)

Can't find your issue?

Visit our Get Help page.